1. Appointments and booking

All appointments must be booked in advance and are subject to availability. Payment is required at the time of booking unless another arrangement has been agreed upon.

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Rest & Restore sessions are personalized and may incorporate sound, Reiki, Access Bars, BodyTalk, energy work, gentle bodywork and other techniques appropriate to the session. Each experience is created around your individual needs, preferences and consent.

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2. Cancellations and rescheduling

I understand that life happens and plans sometimes change. If you need to cancel or reschedule your appointment, please provide at least 24 hours notice.

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Appointments cancelled with less than the required notice, or missed without notice, may be charged in full or counted as a used session from an existing package.

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If I need to cancel an appointment, you will be offered an opportunity to reschedule or an appropriate refund.

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3. Late arrivals

Please arrive on time for your appointment. If you arrive late, your session may need to be shortened to respect subsequent bookings, and the full session fee will still apply.

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4. Payments and refunds

Payment is required in advance unless otherwise arranged. Because appointment times are reserved specifically for you, refunds for cancellations are subject to the cancellation policy above.

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Refunds and cancellations are also subject to any applicable consumer protection laws.

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5. Rest & Restore packages

Rest & Restore packages are intended to provide consistent support over time, rather than a collection of sessions to use whenever convenient.

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Packages are available in six- and twelve-session options, with appointments intended to take place weekly or biweekly.

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6-session packages must be used within 3 months of purchase.

12-session packages must be used within 6 months of purchase.

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All sessions must be used within the validity period stated at the time of purchase. Unused sessions remaining after that period may expire, subject to applicable law.

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Appointments are subject to availability, and purchasing a package does not guarantee specific dates or times. I encourage you to book your sessions in advance to maintain your preferred schedule.

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Packages are for the individual who purchased them and are not transferable without prior written agreement. Unused sessions cannot be exchanged for other services, events or products.

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If you choose a monthly payment plan, you agree to complete all scheduled payments under the terms presented at checkout. Rescheduling or missing appointments does not automatically suspend your payment obligations. Any legally required cancellation or refund rights continue to apply.

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6. Consent and personal comfort

Your comfort and consent are important throughout every session.

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Rest & Restore may include gentle physical contact, depending on the techniques used and the type of appointment booked. You may decline any technique, request modifications, identify areas you do not wish to have touched, or withdraw consent at any time.

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Please let me know about any injuries, recent surgeries, pregnancy, implanted medical devices, metal hardware, sensitivities or other relevant considerations that may affect how I approach your session.

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I may modify or decline a technique when I believe it is outside my scope of practice or cannot be provided appropriately.

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7. Nature and limitations of services

Balanced Living services are complementary wellness experiences intended to support relaxation, personal reflection and general wellbeing.

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They do not diagnose, treat or cure medical or mental health conditions and are not a replacement for care from an appropriate licensed healthcare professional.

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Every person's experience is different. While I approach each session with care and intention, no specific outcome or result is promised.

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8. Distance sessions

Distance Rest & Restore sessions are available in the formats described at the time of booking, including live Zoom sessions and sessions delivered with audio notes.

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Please ensure you have a comfortable, private environment and any necessary technology for your chosen session.

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For live appointments, technical difficulties may require rescheduling. For audio-note sessions, your session and recording will be delivered via email address provided at the time of booking.

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Distance sessions do not involve in-person physical contact. The general scope-of-service, consent and cancellation policies still apply.

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9. Children's sessions

Children's Rest & Restore sessions require the consent of a parent or legal guardian.

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Sessions are adapted to the child's age, comfort and individual needs. A parent or guardian must complete the relevant intake and consent information and remain available during the appointment.

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A child's comfort and willingness to participate will always be respected. No technique will be forced if a child is uncomfortable or wishes to stop.

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10. Getting Unstuck Clarity Sessions

Getting Unstuck is a personalized, oracle-guided service conducted on your behalf. It includes an individual session and a digital guide containing my observations, interpretations and selected practices and resources.

Delivery: Your personalized Getting Unstuck Guide will be delivered digitally within five business days of receiving your completed questionnaire. Weekends and statutory holidays are not included in this timeframe.

Questionnaire: Please provide accurate information and share the context you would like me to explore. Your session is created using the information you provide.

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Refunds: Because this is a personalized service and preparation may begin shortly after purchase, purchases are generally non-refundable, except where required by law.

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Follow-up support: Your purchase does not include ongoing messaging, additional questions or follow-up appointments after your guide has been delivered. Further support requires a separate booking or purchase.

Personal use: Your guide is created specifically for you. It may not be resold, reproduced or distributed commercially without permission.

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Getting Unstuck is intended for personal reflection and exploration. It does not predict the future, guarantee a particular outcome or replace licensed professional advice.

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11. Privacy and confidentiality

Information shared through your intake forms, appointments and personalized sessions is treated with care and used to provide your requested services, manage bookings and communicate with you.

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Your personal information will not be sold. It will only be shared with service providers where necessary for operating the business, with your consent, or as otherwise permitted or required by law.

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For further information about the collection, storage, use and protection of your personal information, please review the separate Privacy Policy.

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12. Questions or concerns

If you have questions about these policies, your appointment or your purchase, please contact me before booking.

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Katie Bell
Balanced Living
balancedlivinghc@gmail.com